The results of a survey conducted in January of 2000 for CW&EP were recently released. The survey, contracted by Satisfaction Development Systems (SDS), included 365 telephone surveys to a representative group of residential customers randomly selected from the utility’s customer base. The following is the executive summary of the report on that survey.

"The company’s customers show strong support and loyalty. Overall Excellent ratings (50%) are higher than the 42 percent average for power utilities SDS has measured. It is important to point out that customers that rate a company Excellent are two or three times more loyal than those who rate the company Good.

The following are observations SDS believes are important for the company to consider:

1. There is virtually no dissatisfaction from customers. Basic service appears to be trouble free. The company also does a good job of communicating with customers.

2. The vast majority of the customers know the name of their power company, with most referring to it as CW&EP. The company appears to have a strong image in the eyes of customers.

3. With the strong interest in providing drive-up utility payment drop boxes, the company should give consideration to providing this service to customers. It will demonstrate that the company is listening to customers and is willing to respond to requests for improved service.

4. The business office employees and the installation and repair employees are enhancing the reputation with the company. Their Excellent ratings (over 50 percent) provide a key customer satisfaction indicator.

5. In view of the potential for competition, CW&EP should look for reasons why there are a significant number of customers who are unaware of what the company does to keep prices down. Customers could be better informed of CW&EP efforts to negotiate the best possible rates on their behalf."

Letter to the Editor
Opinions expressed reflect those of the writer
and not necessarily those of the Mornin' Mail.

I would like to thank the coaches, Booster Club, and volunteers for making our game possible. On Friday we could not get our field ready for Saturday’s game. It was moved and played at beautiful Lewton Field. Many 1/4 final games were not played because of weather, but thanks to the hospitality of our neigbors in Carthage our’s came off without a hitch. I understand Jasper may use it Sunday. Thanks again .

Sincerely,
Randy Roy
CARL JUNCTION MO

I don’t know who came up with it, but those paper towels that are only half as big as the regular ones make a lot a sense. I haven’t done any price comparison, but most a the time those half sheets are plenty.

It’s gotten to the point that when I pull off a full size sheet I’m tempted to tear in in half. ‘Course the fact that anyone would worry about the cost and still use paper towels at all is a little odd. The thought of usin’ a damp rag that can be rinsed out doesn’t cross the mind of most anymore it would seem. Easier to pitch that little spill in the trash.

Maybe some enterprisin’ marketin’ expert will come up with half-half sheets for those wantin’ to really get the most from their disposables. Call it a dribble towel.

This is some fact, but mostly,

Just Jake Talkin’.

by

Carthage Printing Services

by Donna Erickson

When the weather forecast calls for rain, surprise your kids with a new idea they’ll enjoy both indoors and out. They can express themselves creatively with a little help from Mother Nature when they make rain paintings.

First, gather all your supplies. Besides rain gear, you’ll need a sheet of drawing paper, nontoxic washable markers (colored sidewalk chalk also works) and a cookie sheet or tray.

Place the paper on the cookie sheet or tray and draw a picture. Your child may be inspired to draw and color geometric shapes and designs or, perhaps, the rainy day scene you see out your window.

When complete, check the weather outside and wait until there is a light drizzle or misty rain. Put on your raincoat and set the artwork outside on a picnic table or your porch for a few minutes. The colors your child has drawn will "bleed" to create a pretty painting. Bring the tray inside and set the picture on newspaper to dry.

If your child loves to paint with a brush, here’s another idea to try when the rain is pouring down. First, put a sheet of drawing paper on a tray and set it outside until the paper is very wet. Set the paintbrush in the rain too. Bring the tray and brush inside and set them on a newspaper-covered table. Pour small amounts of nontoxic watercolor paint (from tubes) or liquid tempera paint onto plastic plates. Let your child experiment with the colors as he/she applies the paint from the wet brush to the wet paper. Dip the brush in a cup of water when necessary. When the picture is complete, remove the drawing from the tray to dry.